Terms of Use

1. The short version

• Moodella is a personal journal for how your day felt, what helped, what weighed on you and what you put off. It is not a medical or health service, and not an emergency service.
• There are no accounts. Your journal stays on your phone, so keeping a backup of it is up to you.
• The free version works in full, the daily reading included. Pro adds deeper patterns, as a Google Play subscription.
• What you write stays yours, and it never reaches us.
• Use Moodella for yourself, lawfully, and without harming the service or other people.
• This is a summary; the full terms below are what apply.

2. Who we are

Moodella is provided by Tendanto Ltd (“we”, “us”), a private limited company registered in England and Wales at Companies House under company number 17481182, with its registered office at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. You can reach us by writing to support@tendanto.com.

3. Who can use Moodella

• You must be at least 18, or the age at which you can enter into a binding agreement on your own where you live, if that is higher. You confirm this when you first open the app. Each time it starts, the app also asks Google Play whether you're an adult; Google Play answers only where it shares this information, for example where the law requires it (see the Privacy Policy).
• Moodella is for your own, personal use, not for keeping records about other people.

4. Your journal, on your phone

• No account. You don't sign up or sign in. Moodella doesn't know who you are, and your journal belongs to the phone it is on.
• It stays on your device. What you enter is stored only on your phone, and we never receive it. So we can't see it, recover it or move it to another phone for you. Moodella has no lock of its own, so your journal is only as private as your phone: anyone who can unlock the phone can open the app and read your journal.
• Keeping a backup is up to you. The app offers Android's device backup, a backup in your own Google Drive and export to a file, and it shows when you last backed up. If your phone is lost, broken or reset, or you delete the app, and there is no backup, your journal is gone, and we can't bring it back.
• Moving to a new phone works through a backup: choose it while you set up the new phone, or restore it in the app from Google Drive or from a file.

5. What Moodella is, and what it isn't

Moodella helps you notice patterns. Each day you note your mood, your feelings, what helped, what weighed on you and what you put off, and you can look back at them. It's a tool for reflection.

• Not a medical or health service. Moodella doesn't diagnose anything, and it doesn't replace a doctor or another professional.
• The daily reading can be wrong. The app writes it on your phone from your own entries: no person writes it, and nothing you wrote is sent anywhere for it. The patterns on the Patterns screen are made the same way. Both are suggestions for reflection, not facts, and not medical or professional advice; what you do with them is up to you.
• Helplines. If you write certain words, the app shows helplines. It can miss things, it can't see what you don't write, and nobody reads your entries.
• Not an emergency service. If you or someone else is in danger, call your local emergency number (for example 999 or 112 in the UK, 911 in the US and Canada, 112 across the European Union and the European Economic Area) straight away.

6. Free and Pro

• Free includes the daily check-in, the daily reading, Shadow tracking, the calendar, your whole history, patterns from your last 14 days, and backup and export. It has no time limit and needs no card.
• Pro adds patterns by weekday, the feeling–⁠shadow map and patterns from your last 12 months.
• What each plan includes may change over time (see “Changes to Moodella”).

Pro is a Google Play subscription, monthly or yearly, with a 7-day free trial for new subscribers where Google Play offers one. Google Play shows the price, the period and when a trial ends before you buy, and the subscription renews at the end of each period until you cancel it. Pro is tied to your Google Play account: on another Android phone with the same account it comes back, by itself or with “Restore purchases”, and it doesn't carry over to iPhone. You cancel it in Google Play. If you cancel during the free trial, you aren't charged, and Pro stays until the trial ends. If you cancel later, you aren't charged again, and Pro stays until the end of the period you've already paid for. If the price of Pro goes up, Google Play tells you before the higher price applies to your subscription; where Google Play asks you to accept it and you don't, the subscription ends at the end of the period you've paid for, and otherwise you can cancel before the higher price applies. Within 48 hours of a payment, you can ask Google Play for a refund under its refund policy (Support shows how); after that, write to us at support@tendanto.com with the order number, and we can refund it through Google Play. Your statutory rights as a consumer are not affected.

Withdrawal in the EEA and the UK. If you live in the European Economic Area (EEA) or the UK, you can withdraw from Pro within 14 days of your first payment. If you started with a free trial, the 14 days count from the first payment after it. Write to us at support@tendanto.com with the order number (it starts with “GPA.”): we refund that payment in full through Google Play and end the subscription. Your statutory rights as a consumer are not affected.

If you stop Pro, you keep everything you logged, and all your days stay visible on Free.

7. Passes

We may give a pass that unlocks Pro in the Android app, free of charge, to app store reviewers and to our staff. A pass works until the date in it. It is only for the person we give it to: don't share or sell it. We can withdraw a pass at any time, for example if it has been shared, and the app then removes it.

8. Your content

• It stays yours. Your entries and the feelings and actions you add in your own words belong to you. The readings written for you are yours to keep, export and use as you like, but the sentences they are built from remain ours (see “Our rights in Moodella”).
• We don't receive it. Your content stays on your phone and in the backups you choose, so we don't need, and don't ask for, any permission to use it.
• What you add is your responsibility. Don't use Moodella to keep records about other people or to store anything unlawful.

9. Notices and settings from our server

The app may show notices and switch some features on or off using a small settings file it downloads from our server, for example to pause new readings while we fix a problem. The file is the same for everyone and carries nothing about you. Your journal works without it, and a notice never keeps you from your journal.

10. Acceptable use

Please don't:

• use Moodella in a way that breaks the law or harms other people;
• get around Moodella's security measures or plan restrictions, for example by altering the app or by using a pass that wasn't given to you;
• overload our server or this website, including with bots or scripts;
• copy, scrape or resell Moodella, or reverse-engineer it except where the law allows;
• test Moodella's security without our permission. If you find a vulnerability, please report it to support@tendanto.com.

11. Our rights in Moodella

Moodella's software, design, name, logo and texts belong to us or to those who license them to us. As long as you follow these terms, we give you a personal, non-exclusive, non-transferable right to use Moodella for yourself. This doesn't give you any other right to our brand or code.

12. Changes to Moodella

We keep improving Moodella, so features can change, move between Free and Pro, or be removed, for example to improve the app, for security, because a provider we rely on changes, or because the law requires it. Whatever changes, you'll always be able to export and delete what you've logged. If we remove a feature from the free version or move it to Pro, we'll say so on this page at least 30 days beforehand and change the date at the top.

The app works on your phone without our server, but updates, the settings file and Google Play's services can be interrupted for maintenance or for reasons outside our control. Keep a backup of what matters to you.

13. Stopping Moodella

• You can stop at any time. “Delete all data on this phone” in the app's Settings removes your journal from the phone and, if Google Drive backup is on, this phone's Drive backups, and your other phones' backups too if you tick “Also delete backups from other phones”. The Android device backup is removed separately (Delete your data shows how). Deleting the app or its data doesn't cancel Pro: cancel it in Google Play.
• We may withdraw a pass that is misused (see “Passes”).
• If we close Moodella. If we ever stop offering Moodella altogether, we'll say so on this page at least 60 days beforehand. The journal on your phone stays yours, and you can still export it.
• The parts of these terms that by their nature should continue after you stop, such as those on liability and disputes, continue to apply.

14. What we can and can't promise

We build Moodella with care. If you pay for Pro, it will match its description and work as it should; if it doesn't, you have the remedies the law gives you where you live, such as having it put right, a price reduction or a refund. Beyond that, we can't promise that Moodella will be free of errors or always available, or that using it will lead to any particular result for your wellbeing. Nothing here limits the rights you have as a consumer.

15. Liability

If we break these terms or don't take reasonable care, we're responsible for the loss or damage you suffer that was a foreseeable result. As far as the law allows, we aren't responsible for losses that neither you nor we could have expected when you accepted these terms, for losses caused by events outside our reasonable control, or for business losses, because Moodella is for personal use.

Your journal is kept only on your phone, so a phone lost or reset without a backup loses it. We're responsible for that only if it happens because of something we did wrong, such as a fault in the app.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law doesn't allow us to limit, and nothing in them affects your statutory rights as a consumer or your rights under data protection law.

16. Other companies' services

Google Play (downloading the app, buying Pro, updates and the age check), Android's device backup and Google Drive are run by Google under its own terms, and the App Store by Apple under its own. We aren't responsible for those services, but we are responsible for Moodella itself.

17. App store terms

If you use the iOS app, these terms are between you and us, not Apple, and we, not Apple, are responsible for the app and its content. You may use the app on any Apple device you own or control, as the Usage Rules in the Apple Media Services Terms and Conditions allow; people in your Family Sharing group can download it too, each keeping their own journal on their own device. Apple has no obligation to maintain or support the app. If the app fails to meet a warranty that applies to it, you can tell Apple, and Apple will refund the price you paid for it, if any; as far as the law allows, Apple has no other warranty obligation for it, and anything else arising from that failure is our responsibility.

We, not Apple, deal with any claims about the app or your use of it, including product liability claims, claims that it doesn't meet a legal or regulatory requirement, claims under consumer protection, privacy or similar laws, and claims that it infringes someone's intellectual property rights. When you use the app, follow any other agreements that apply to you, such as the one with your mobile network. You confirm that you aren't in a country that is subject to a US government embargo or that the US government has designated as a “terrorist supporting” country, and that you aren't on a US government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these terms and, once you accept them, may enforce them against you. For questions, complaints or claims about the app, use the details under “Contact”. The iOS app is licensed under Apple's standard licence agreement (EULA); this section is the set of additions Apple asks for on top of it.

If you use the Android app, Google Play's terms also apply to downloading it and to anything you buy through Google Play.

18. Changes to these terms

We may update these terms when Moodella's features or plans change, when the law or an authority requires it, to make something clearer, or for security. Every change is published on this page and the date at the top changes with it, so that date tells you which version you are reading; the app may also show a notice about it. For a significant change, the new text goes up here at least 30 days before it applies; changes required by law or for security may apply sooner. We don't have your email address, so this page is the place to check.

When an app update comes with a new version of these terms, the app asks you to accept it before you carry on. If a change doesn't work for you, you can stop using Moodella: export your journal first if you want a copy (see “Stopping Moodella”).

19. Governing law and disputes

These terms are governed by the law of England and Wales. If something goes wrong, please write to us first at support@tendanto.com; most problems are easier to solve that way.

If you're a consumer, you keep the protection of the mandatory laws of the country where you live, and you can bring a claim in the courts where you live. In the UK, that means the courts of England and Wales, of Scotland or of Northern Ireland, depending on where you live; if you live in a different part of the UK from us, you can also choose the courts of England and Wales. We can only bring a claim against you in the courts where you live.

20. A few last things

• Languages. These terms are written in English and are also available in the other languages of this website. If the versions differ, the English version applies, unless the consumer law of your country says otherwise.
• If part of these terms doesn't hold. If a court finds part of these terms invalid, the rest still applies.
• If we let something pass. If we don't act on a breach of these terms straight away, we can still do so later.
• Transferring this agreement. If another company takes over Moodella, for example in a merger or sale, we may transfer this agreement to it together with Moodella. Your rights under these terms stay the same, we'll announce it on this page beforehand, and you can stop using Moodella if you'd rather not continue. You can't transfer a pass to someone else.
• The whole agreement. These terms are the whole agreement between you and us about Moodella. When you buy Pro, Google Play's terms also apply to the purchase. The Privacy Policy tells you how data is handled; it isn't something you have to agree to.

21. Contact

Moodella is provided by Tendanto Ltd, and email is how to reach us: write to support@tendanto.com with any question, complaint or claim.